Posts Tagged ‘customer’

At the Paris Bourse, Total and Renault will set the tone

February 11, 2010 - 7:36 pm Comments Off

In a session marked by a new series of major publications and the summit in Brussels, the CAC 40 should navigate the uncertainty Thursday. On Wednesday, the index in Paris gained 0.63% to 3635 points.

On the macroeconomic front, investors will listen closely to the Extraordinary Summit of Heads of State and Governments of the European Union devoted to the economic crisis and to preserve the European social model. Germany could announce his signing on backup plan for Greece.

Furthermore, INSEE releases its survey of investment in the industry for the month of January.By late morning, the banks have an appointment with the Minister of Economy and Finance, Christine Lagarde, to discuss the credit.

In the United States, figures are expected in retail sales for the month of January, weeks claimed unemployment, inventories and business sales for the month of December.

New series of publciations

After the publication of ArcelorMittal, PSA, Sanofi Aventis and Nexans, a new series is scheduled for Thursday morning: Alcatel-Lucent, Total, EDF, Danone, Renault or Dassault Systems .M6 publish after-hours trade.

Alcatel-Lucent posted a net loss of 524 million euros in 2009 and 2009 sales down 10.8% to 15.1 billion euros.

France Telecom announced it would invest two billion euros in a fiber optic network by 2015 in densely populated areas of France by 2015, thus removing the freeze on spending in this area.

Air France-KLM reported a net loss of 295 million euros in Q3 2009-2010. The operating loss in Q3 reached 245 million and the company expects an operating loss similar to T4.

Property Walls said he expected a new stability of its recurring net profit in 2010 and expected to maintain a dividend to 1.40 euros.

The group acting CRITT announced a decrease of 7.3% of sales in Q4 2009 to 298 million euros.

Numericable Launches Social Internet package to 9.99 euros

February 9, 2010 - 12:40 am Comments Off

While the Internet has become as indispensable as water or electricity, Pierre Danon, CEO of Numericable, announced that the cable operator will introduce a social tariff, responding to the request of the Prime Minister.

LE FIGARO. – For 9.99 euros per month, which will service the right customers?

Pierre Danon. – The Prime Minister had asked the operators a triple play package of around 20 euros for the poor. Numericable goes beyond and offers 9.99 euros a month for 60 channels of television (DTT channels and a selection of foreign channels), Internet access at 2 Mbps and unlimited calls in metropolitan France.There are two requirements to be eligible for this offer: being beneficiary of the RSA or disabled adult allowance and live in housing benefit service unique digital Numericable.

Will you receive compensation from the state?

The universal service fund, managed by the Caisse des depots, should pay a subsidy of 4.21 euros per month per subscriber to Numericable. This package will therefore revert to 5.99 euros a month to subscribers, 4 euro is already included in the charges. I sent a letter yesterday with the offer to Prime Minister, Arcep and services Bercy. If they approve our offer within two months we could launch it this summer.

What advantage Numericable?

It is primarily a historical constant of the cable as being involved in social housing and community.On the other hand, Numericable, who will work with municipalities and departments on this job should be able to equip a large number of new homes. Some customers take the social tariff, but others choose our offerings more upscale. I think that with this offer we can win new customers. We are now at 25% market share on the recruitment of new Internet subscribers. This should enable us to progress further. Not to mention that in dealing with public housing offices, Numericable reduces acquisition costs and delinquency risks.

You had already launched in November offer "low cost" to 19.90 euros. What is the result?

This offer works very well. It represents approximately one third of our new subscribers. Auchan is also to engage the clutch on this niche, because there is a real logic to segment the market.They are not social but tender offers "low-cost targeted. For example, many people do not use the TV service yet they pay their standard Internet package at 30 euros a month. We must stop the dictatorship of the package at 30 euros, which was a stroke of genius Free, but has not moved for four years.

After Darty and Auchan Bouygues Telecom, will you welcome new operators on your fiber network?

We are in discussions with various partners, but he must first deal with the influx of new customers for our partners. Auchan has trained 1 200 hypermarkets in 72 vendors!

The picture improves Numericable does to customers?

Yes. Having been a champion of consumer complaints, admittedly, we're totally out of radar DGCCRF.The service was bad a year ago, we made a lot of work, it is now correct. And we will still improve.

Having renounced the 4th license, what are your plans in the mobile?

Our priority remains the fiber. On the mobile, we are virtual network operator Bouygues Telecom. We will soon launch a 3G and a key card offer prepaid. But we do not support the pedal fully, because we can not afford to spend millions of euros to acquire a subscriber base.In 2010-2011, Numericable focuses on profitable growth.

Are you still handicapped by the weight of your debt?

Having renegotiated our debt with the bankers in November, we loosened the noose and we are perfectly comfortable with our deadlines for repayment of 1.5 billion euros by 2014.

The connected TV is it a concern for you, whose job is to aggregate a bunch of strings?

It is a subject that we anticipated early 2009 with our range of interactive TV "2.0", and we continue to invest. We have discussions with several manufacturers of televisions. In April, Numericable present its first applications in the form of widgets available on the TV screen.We will launch thematic portals (youth, sports, entertainment …) which will become real media capable of guiding the client and recommend programs.

Greece under the supervision of Brussels

February 3, 2010 - 5:00 pm Comments Off

Athens finally got the good report from Brussels. The European Commission ruled Wednesday that the savings plan acceptable Greek. "The Commission shares the ambitious deficit reduction that the Greek government has set, and the fiscal and structural reforms announced in the stability program," she said in a statement.

Greek Prime Minister George Papandreou, had presented new budget measures, including freezing the salaries of all officials at the last moment on Tuesday evening. The Commission appreciated the welcoming approach.

The approval of Brussels is not a blank check.The Commission "calls on Greece to explain the tax measures announced and the timetable for their implementation in the coming weeks" and ", more detailed measures to be implemented in 2011 and 2012.

Athens will be placed under surveillance free credit reports . "The way to help, not only applaud, is to establish a monitoring tool and monitoring the implementation of this program" fiscal recovery, "said European Commissioner for economic, Joaquin Almunia. "For the first time we put in place a monitoring system as intense and almost continuous, but is necessary given the circumstances."

Confidence does not reign. Greece has for several years, played the unreliability of its statistics.In this regard, it will be an infringement procedure.

After the announcement of the Commission, the Greek bond yields back down to 6.516% against 6.742% on Wednesday morning around 8:30.

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Vivendi penalizes the CAC 40

February 2, 2010 - 12:13 am Comments Off

The Paris Bourse opened the week and the month of February, down from 0.48% to 3721.66 points in the wake of the decline on Wall Street Friday. The same applies to the Frankfurt Stock Exchange decline of 0.38% at 5587.5 points, and that of London which yields 0.38% to 5168.64 points. After a week punctuated by a sharp increase from 1.37% to 3.739.46 points, investors should be preparing to take their profits.

Markets were awaiting major publications in the United States. Around 12 o'clock, the President of the United States, Barack Obama has proposed a 2011 budget of 3.834 billion dollars. The White House said Monday that the draft budget for next fiscal year (October 2010-September 2011) showed a deficit of 1.267 billion dollars, down 19% due to higher expected revenue.In the afternoon, indicators follow overseas spending and household income for the month of January (1430), construction costs for the month of December (16 hours), the ISM index of manufacturing activity January (16 hours). On Friday, the U.S. GDP figures for the fourth quarter, came out up 5.7%.

The results season of American companies continues its course on Monday with those of Exxon Mobil, the world's oil.

In France, prices for production in French industry decreased by 2.9% in 2009, a decline limited to 1.3% for foreign markets, according to figures released Monday by the INSEE. In all markets (French and exports), the producer prices are down 2.4% a year, says the National Institute of Statistics.In December 2008, prices remained stable (0%) in the industry for the French market.

Sales of new vehicles surged 14% in January by the Committee of French manufacturers (CCFA).

Side currencies and commodities, oil off again on the rise (+0.22% to 73.21 dollars), while the euro strengthens against the dollar (+0.25% to 1.3899 dollars).

Vivendi unscrewed, Ipsen well oriented

Vivendi (-3.42% to EUR 18.2), largest drop in the CAC 40, was convicted by an American jury to have provided misleading information to shareholders in connection with a proceeding initiated in partnership 2002 in the United States by minority shareholders. The New York jury has acquitted the other hand Jean-Marie Messier, CEO of the group of telecommunications and media at the material time and the former CFO Guillaume Hannezo.

Total (2.67% to 41.99 euros).The oil company should take its decision on the future of the Dunkirk refinery by the end of the first half of 2010.

A reconciliation between EDF (+1.26% at 39.52 euros) and Veolia (+2.18% at 24.36 euros) is not on the agenda, said Prime Minister Francois Fillon, adding he continued to favor a gradual departure of Henri Proglio Veolia.

Ipsen (+3.44% at 39.61 euros), the second largest increase of the SBF 120, published Monday sales up 8.2% for the 4th quarter 2009 to 255.3 million euros thanks to its activities in the medical specialty.

PSA Peugeot Citroen (0.55% to 23.77 euros after having opened down 1.73% to 23.23 e uros) confirmed the preventive recall of 97,000 cars for a problem of faulty accelerator pedal that affects also models of Toyota.Saturday a spokesman for the French manufacturer had told Reuters that the recall campaign targeting models Peugeot 107 and Citroen C1 would cover fewer than 100,000 vehicles.

According to information from BFM Sales of new registrations should increase 15% for the month of January 2010. But on the whole year, the Committee of French automobile manufacturers expected a general decline of 20%.

France Telecom (+1.11% to 16.81 euros after a decline of 0.24% to 16.59 euros at the opening). According to The Tribune.fr, the government has been seized by the telecom authority (Arcep) a request for higher rates for operator service providers Internet alternatives.

The Paris Bourse remained in negative territory

January 27, 2010 - 6:13 pm Comments Off

The CAC 40 fell back into the dark red. After a morning spent in sharp decline, the index in Paris was trying to recover. The index began in Paris plunges more clearly in the red at mid-session.

Around 1530, ACC fell 1.26% to 3.7591,15 points.

"The results of U.S. companies in 2009, better than expected, are completely ignored by markets that focus on three issues: Obama and his banking project, the re-appointment of Ben Bernanke to head the Fed and the organization of economic slowdown China by the Beijing authorities, "said Xavier de Villepion, fund manager at Global Equities.

This decrease in the overall rating takes place amid concerns over banks, while in Davos, experts discuss the modalities of regulation put in place in this sector."Investors fear that they reduce their size or they are prohibited from carrying out activities on their own funds," says Alice Lhabouz, manager Turgot Asset Management.

The morale of French stable consumption in Germany decreased

The publication this morning by the INSEE, a stabilization of the morale of French households had no impact on investors. The moral of households has remained virtually unchanged in January, the indicator is measured taking 1 point to -29 points, sharply up from the lower reaches in late 2008 but still below the average of the last fifteen years.

From the industry side, INSEE also announced that "the balance of opinion on the overall demand in the fourth quarter picked up strongly, thus approaching its long-term average.For the first quarter 2010, demand prospects remain however below the average long-term view of industry expectations.

The corporate failures of August 2009 will, they are known in 12 hours. After Exchange, 18 hours, Pole employment must disclose the number of requests and offers of jobs in December. Globally, the International Labor Office (ILO) has provided figures on employment depressing. "The number of unemployed worldwide reached almost 212 million in 2009 due to an unprecedented increase of 34 million compared to 2007, the eve of the global economic crisis," says the ILO.

In Germany, consumer prices fell 0.6% in January, posting a year increased 0.5%, said Wednesday the Statistics Bureau of Land. In December, prices had risen by 0.8% over the month as the year.

In the United States, all are attentive to the conclusions of the Monetary Policy Committee of the Fed that interest rates will at 20:15. Before that, Americans will unveil the promises of home sales in December (16 hours) and the weekly oil inventories (16:30) free business cards .

Risk arbitrage STMicroelectronics

As for values, STMicroelectronics reported Tuesday after market loss of $ 70 million in the fourth quarter, or 8 cents per share, against a loss of $ 366 million (42 cents per share) a year earlier. But this figure is below expectations of analysts.In exchange, having been one of the few titles CAC 40 to receive up to the opening (0.82%), the action was down in red, mid-session: — 1.20% to 6.03 euro).

Apple must introduce a new product on Wednesday the United States. It should be a new eBook reader electronic touch and connectable to the Internet. France Telecom (-0.53% to 16.77 euros) through Orange and Vivendi (-1.51% to 19.25 euros) via SFR should look at the new "toy" of the Apple brand.

Thomson (-2.82% to 1.03 euros) meets on Wednesday a special general meeting to discuss the restructuring of its debt and the adoption of its new name, Technicolor.

Spir Communication (-1.23% to 21.71 euros) on Tuesday reported a further decline in sales in the fourth quarter, down 11.4%.

Rusal, the Russian mining group, is listed first in Paris and Hong Kong.The group was not well received on the Chinese markets. He lost 10% in early trade. Investors have booked him in Paris the same cold reception: the title lost 11.10% to 17.70 euros.

Areva (-2.24% to 338 euros) and GDF Suez (-0.44% to 28.08 euros) would be full discussion for several months to conclude a partnership in nuclear power, confirming a report in Les Echos. Cependat No information has been taken in this regard.

Klepierre (-2.91% to 26.66 euros) Tuesday announced a turnover in 2009 increased by 22.6% to 246.5 million euros.

AXA (-0.77% to 15.40 euros) recorded an increase of 11% of its turnover in 2009 to 24.5 billion euros.The growth was 14.5% in life insurance.

Inter Parfums (+0.83% at 18.12 euros) for its part, announced a turnover down 6.2% at constant rates for 2009 to 259.2 million euros.

M6 (-0.03% to 19.12 euros) Lafuma (+0.33% to 11.99 euros) should publish their figures for the fourth quarter after market close.

Eiffage (-1.64% to 39.38 euros) will publish its balance sheet in 2009.

Note that the bank this morning are especially misguided: BNP Paribas (-1.04% to 52.15 euros), Credit Agricole (-1.35% to 11.71 euros) and Societe Generale (-0.85% to 43.15 euros) saddled the index, in a heated in Davos.

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Offices: the market is recovering

January 8, 2010 - 11:06 am Comments Off

According to preliminary data released this morning by Immostat-IPD, the total investment in commercial property (offices, shops, warehouses) in Ile-de-France for the past year totaled 5.2 billion euros. This figure compares with a volume of 8 billion in 2008. This is the bottom of the range anticipated by the professional last October. In fact, the last quarter that saved the furniture with a total investment of 2.54 billion euros, or nearly half the activity of the year.

Also in Ile-de-France region, which contains 70% of national activity, take-up, which agglomerates investments by enterprises for their own needs and leased, moved it to 1, 8 million square meters for all of 2009, against 2.4 million in 2008 and 2.7 million in 2007.At the same time, the supply of offices immediately available is up 6% at the beginning of the year compared to last quarter, representing 3.26 million square meters.

For 2010, even if professionals are optimistic, they believe that further improvement observed in late 2009 will depend on the quality of provision and financing needs. Many uncertainties remain, particularly on the employment front, leaving fear tougher price point operators. In terms of rental values, "the time is still correcting, notes and DTZ. After declines of 10 to 25% depending on the relevant markets, the movement should continue, says the consultancy. Accompanying measures (exemption from rents and attendance), already strengthened in 2009, should still be denser.